Question 1

Website Orders Process

Accepted Answer

Login→ Select Products→ Add to Cart→ Confirm Items & Quantity→ Checkout→ Select Shipping Method→ PaymentOrder Status Definitions:•Paid: Payment received, order will be processed soon•In Progress: Items are being prepared for delivery or ready for pickup•Delivered: Order has been delivered Order status updates will be sent automatically to your email. Please note that pre-order or customized items will take longer to process; please keep an eye on your inbox.

Question 2

Payment Methods

Accepted Answer

Website Orders: Credit Card (Visa, Mastercard, JCB)

Question 3

Delivery & Pickup

Accepted Answer

Currently, our online shop only offers delivery within Hong Kong. (To deliver outside of Hong Kong, please contact us first by WhatsApp).  You may choose between SF Express Delivery or In-store Pickup.• Below HKD500 orders: HKD 50 delivery fee applies• Above HKD500: FREEIn-stock: Delivery or pickup notification will be sent 2-3 working days after payment.Pre-order: Delivery or pickup or notification will be sent approximately 14-21 working days after the order closing date.  Please also refer to Unavailability Arrangements for any unexpected delays.Customized Products/DIY Kits: Pickup notification or delivery will be sent within 7–30 working days after payment. Please note: Delivery may be delayed during severe weather (e.g., Typhoon Signal No. 8 or above) or special circumstances.

Question 4

Pre-order Unavailability Arrangements

Accepted Answer

We work closely with our suppliers to ensure accurate availability. However, if a supplier unexpectedly runs out of stock or delays production after your payment, we will contact you immediately. You will have the option to wait for the delayed shipment or exchange for same value. If you cannot be reached in person, we will convert the related payment into our Store Credit, valid for 90 days:Customer Service message:  we will reach out to notify you by email / WhatsApp to arrange for optionsNo reply for 1–3 days: if we do not receive a response, we will attempt a direct follow-up phone callStill no reply:  after several attempts, the unavailable item in your pre-order will be cancelled to avoid holding up the rest of your shipmentStore Credit conversion:  The balance from the cancelled item will be issued to you in a single-use Store Credit code valid for 90 days.How To Use Store Credit Any Store Credit issued  is subject to the following:One-Time Use: Each Store Credit code must be used entirely in a single lump sum transaction. It cannot be split across multiple orders or used across separate checkout sessions.Forfeiture of Remaining Balance: If the total cost of your new order is less than your store credit amount, any remaining balance of your Store Credit will be forfeited.Paying the Difference: If your new order total exceeds the Store Credit amount, you will simply be charged the remaining difference at checkout.90-Day Expiry: The credit code must be redeemed within 90 days from the date of issuance, after which it will expire and become invalid.

Question 5

Returns, Exchanges & Refunds

Accepted Answer

In general, we don’t accept returns or refunds on any product. If your item is defective, you received the wrong item, or an item is missing, we can help arrange a return or exchange. To request a return or exchange, you must provide an unboxing video recorded when you received the item.  The item must be unused and in brand-new condition. If eligible, please contact us within 7 days of receipt.

Question 6

Custom Orders

Accepted Answer

All handmade designs shown on our Classes Page can be custom-ordered as finished products.  The materials used for the custom-order is subject to availability. Because each item is specially made for you, there is no direct checkout link. Please contact us on WhatsApp / Signal (6629 2893) to share your requirements and get a price quote.After payment, no refunds or order cancellations are accepted.